De-Mail alternative – what do I need to consider now?

According to multiple media reports, Deutsche Telekom is discontinuing its De-Mail service as of August 31, 2022. After eleven years on the market, the service will come to an end. De-Mail was intended to provide "secure, confidential, and verifiable business communication for everyone on the Internet," primarily targeting government communication.

The platform reportedly cost Telekom hundreds of millions of euros. However, it seemingly never attracted sufficient users. The failure of De-Mail makes one thing abundantly clear: when it comes to digital security, solutions must be straightforward and easy to understand.

The solution was "overcomplicated"

Telekom itself has been quoted as saying that De-Mail was "overcomplicated."* Additionally, De-Mails and regular emails were not compatible with one another. Users needed a separate address, which also required a cumbersome registration process. For many, the benefits simply didn’t justify the effort—especially since other solutions are fully integrated into familiar email environments and require far less hassle to use.

Take the example of secure email encryption. Many users, whether private individuals or employees, value security. When a new program "feels like" something familiar, it is adopted much more quickly.

Cumbersome processes deter users

If that is not the case, and the service requires an extensive and costly registration process alongside important but also fee-based features, the cost-benefit ratio becomes wholly unappealing to users.

Those now looking for an alternative to De-Mail will find one in FTAPI SecuMails. This solution for secure data exchange with email encryption integrates seamlessly into Outlook. It requires no manual certificate exchange and provides complete end-to-end encryption.

For users, nothing changes—they can send any email and attachments of any size directly from their familiar work environment.

*Source: faz.net